If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

How do I return my order?

If you would like to return your order, please message us at contact@joarel.com. Make sure to include the order number and the reason for the return.

All orders can be returned within 30 days.

Once we have received the order return, the refund will be processed within 14 business days.

Are there any shipping costs?

No additional charge for shipping.

Can I still change my order?

If you want to change your order, please send us an email to contact@joarel.com. We will see what is still possible.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to contact@joarel.com and we will contact the shipping company.